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Local Pub Uses Text Voting for their Battle of the
Bands
Property Manager Saves over $140,000 Annually Using Text Message
Reminders
UAS Properites has developed into a large company that manages over 800
communities in the greater Chicago area. With so many communities under
management, the company handles over 150 calls per day on average just
from potential renters.
Incoming and outgoing calls involve countless man hours and stress. The
other incoming calls related to the property management company are
related to vendors, fire inspections and possible inspections that arise
with government agencies. As for outgoing phone calls, workers for the
large property management company, must make phone calls to vendors,
renters that are behind on their rent and new prospective renters
looking to schedule walkthroughs at certain properties.
Since time is money, the introduction of a system that utilized a mobile
text messaging system, was introduced to focus the work load of the
property management companies employees. The mobile text messaging
system handled issues such as notices of renters being late five days or
more. When it came to this critical task, an advanced computer program
pulled up all the information and phone numbers of renters who were five
days late at the beginning of the month. Once the delinquent renters are
identified, a text message reminder is sent out.
The text message reminder is effective because it directs the renter of
the urgency to respond and gives them a number to call. This is also
powerful because the number the renter calls directs them to pay by
phone which further eliminates the need for an employee to take the
payment. This replaces the renter from entering the office to make the
payment and eliminates reminder phone calls, stamped and mailed notices.
One benefit to this new mobile text messaging system is the thousands of
dollars saved from eliminating stamps, letters and envelopes. It can
also be pitched as an environmentally sound (“green”) business decision.
Another aspect used by the company is marketing to potential renters,
sending them a text message whenever a unit they are interested in
becomes available. The text messaging system has already saved over
$100,000 a year and has potential for more success. |
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